The Effectiveness of the Civil Servant Competency Development Program at BKPSDM Indramayu Regency

Abstract

This study aims to analyze the effectiveness of the Competency Development Program for civil servants at the Human Resources Development and Personnel Agency (BKPSDM) of Indramayu Regency and to identify factors that hinder its implementation. The study employed a descriptive qualitative approach. Data were collected through interviews, observation, and documentation involving purposively selected informants consisting of the Head of the Competency Development Division and three civil servants in the related division. Program effectiveness was analyzed using Richard M. Steers’ organizational effectiveness framework, consisting of goal attainment, integration, and adaptation. The findings indicate that the program has generally been implemented quite effectively. In terms of goal attainment, the program is based on the Human Capital Development Plan (HCDP), aligned with organizational needs, and implemented through education and training, technical guidance, workshops, and other development activities. The program contributes positively to civil servants’ knowledge and skills, although equal access to training has not been fully achieved. In terms of integration, coordination with regional agencies and training providers works well, communication is delivered through various media, and cooperation with accredited institutions supports implementation. In terms of adaptation, training materials are adjusted to job requirements and changes in the governmental environment. Major obstacles include limited budget, limited participant quotas, low interest among some civil servants, schedule conflicts, and insufficient continuous post-training monitoring. The study recommends strengthening post-training evaluation, expanding equitable access to competency development, increasing digital learning, and improving civil servants’ motivation.