Administrative Services for Promotion Proposals for State Civil Apparatus at the Human Resources Development and Personnel Agency of Indramayu Regency

Abstract

Administrative services for civil servant promotion proposals are an important part of personnel management because they are related to career development, recognition of performance, and administrative certainty. This study aims to analyze the administrative service for civil servant promotion proposals at the Personnel and Human Resources Development Agency (BKPSDM) of Indramayu Regency and identify the factors that hinder its implementation. The study used a descriptive qualitative approach. Data were collected through observation, in-depth interviews, and documentation. Informants consisted of the Head of the Mutation and Promotion Division, BKPSDM officers, civil servants submitting promotion proposals, and other informants who understood the service process. Data were analyzed using the Miles and Huberman interactive model through data reduction, data display, and conclusion drawing. The results show that the promotion proposal service at BKPSDM Indramayu has generally been implemented according to applicable procedures and service standards. The service is supported by officer competence, adequate facilities, responsiveness, service assurance, and empathy toward users. Nevertheless, several obstacles remain, including information-system and internet-network disruptions, incomplete proposal documents, limited understanding of administrative requirements among some civil servants, and coordination that is not always optimal between BKPSDM and proposing agencies. The study concludes that improving digital infrastructure, strengthening inter-agency coordination, improving administrative literacy, and maintaining user assistance are necessary to make promotion administration more effective, efficient, transparent, and accountable.