Implementation of Agile Governance through the Indramayu Regional Innovation Information System (SIDAYU) to Improve Public Services in Indramayu Regency
DOI:
https://doi.org/10.58355/dpl.v4i4.112Keywords:
Agile Governance, SIDAYU, Public Service, Regional Innovation, Indramayu RegencyAbstract
This study aims to examine and analyze the implementation of Agile Governance through SIDAYU (Indramayu Regional Innovation Information System) in improving public services in Indramayu Regency, while also identifying supporting and inhibiting factors. This study employs a qualitative approach using descriptive methods. Data were collected through in-depth interviews with five key informants selected via purposive sampling, observations of the SIDAYU platform, and a review of relevant documents. Data analysis followed the interactive model proposed by Miles and Huberman, consisting of data reduction, data presentation, and drawing conclusions. Data validity was tested through triangulation of sources, methods, and time, using the four-dimensional framework of Agile Governance by Mergel, Gong, and Bertot (2018): scanning, learning, adapting, and collaborating. The research results indicate that the implementation of Agile Governance through SIDAYU has been proceeding quite well, as evidenced by the existence of channels for detecting user needs, the ability to translate evaluations into policies, independent system adjustments, and collaboration with various stakeholders. However, this agility remains individual in nature and has not yet been institutionalized at the organizational level. Key enabling factors include a combination of formal and informal feedback, the adaptive capacity of SIDAYU management staff, support from external technical partners, and robust regulations. The main inhibiting factor is the centralization of workload and technical knowledge among.
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